SHIPPING & DELIVERY
All orders will receive a confirmation to their provided email account once payment successful. If you require any support please send us an email at firstname.lastname@example.org or start a chat.
When in doubt, just reach out via chat or email and we will be happy to assist.
Q1. How long will it take until my board is shipped?
Board manufacturing times (approx):
- Stock PU 3-4 weeks
- Stock EPS 4-6 weeks
- Stock TS 6-8 weeks
- Custom 3-8 weeks (depends on the spec)
Shipping times will be in addition to manufacturing time and will be based on selected option. We will provide a better idea of duration at time of enquiry.
Q2. How can I track my order?
The Rusty team will keep you updated on the progress of your order. Just get in touch if you have any questions.
Q3. Can I collect my item from a store?
We do not have a physical store in the UAE/Middle East, but get in touch and we can discuss the best way for you to collect your board.
Q4. Do you ship internationally?
Yes, we can. If you have an international shipping requirement we can help, so get in touch. Please note your local market pricing will be applied and may differ from the online Rusty Surfboards pricing. There are also locations outside of our jurisdiction, so please check first if you are not sure.
Q5. Can I change my delivery address after my order is placed?
Once your order has been finalised and the order has been shipped we recommend getting in touch with us as soon as possible to see if your shipment can be amended.
Q6. Will I have to sign for my delivery?
Depend on the delivery method, may require a signature on delivery. Please ensure you provide your mobile or landline (work) contact details to help with the delivery. Any costs associated with re-delivery or storage fees resulting from a missed delivery are the responsibility of the receiver.
Q7. What if I am not at home when my order arrives?
Please ensure you provide your mobile or landline (work) contact details to help us connect with you. Any costs associated with re-delivery or storage fees resulting from a missed delivery are the responsibility of the receiver.
Q8. Will clothing be shipped?
You can choose to have your clothing shipped, but it might take some time. Alternatively, we will choose emirates post.
- Online surfboard orders must have full and accurate customer delivery address details and contact mobile number. It is the customer's responsibility to provide the correct address details at checkout.
- Include any specific delivery instructions to help with the delivery.
- Please open and inspect your surfboard parcel and board in front of the delivery person to ensure any damage is witnessed.
- Please take photos of any damage to the surfboard and the parcel.
- Report the damage to us immediately (See returns page)
Our clothing and accessories will be sent with Emirates Post and is free of charge. Please expect 3-5 working days from payment to delivery.
If you are unable to select your location for delivery, please contact us to assist.
Multiple orders may result in multiple postings to the cardholder’s monthly statement.
If you wish to purchase in bulk, get in touch.
For all questions, advice and support get in touch by starting a chat or send us an email at email@example.com