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SHIPPING & DELIVERY
All orders will receive a confirmation to their provided email account once payment successful. If you require any support please send us an email at online@rustysurfboards.me or start a chat.
When in doubt, just reach out via chat or email and we will be happy to assist.
Q1. About group shipping
This is when you wait for a minimum number of orders (from other customers) to occur, then all boards are shipped together.
By selecting this option, you will receive FREE DELIVERY of your new stick/s.
Can not be applied with any other offer or bundle package.
Please contact team to discuss this option before selecting at check out.
Q2. How long will it take until my board is shipped?
Board manufacturing times (approx):
- Stock PU 6-8 weeks
- Stock EPS 8-12 weeks
- SUP (ask team)
- Skateboards (ask team)
Shipping times will be in addition to manufacturing time and will be based on selected option. We will provide a better idea of duration at time of enquiry.
Q3. How can I track my order?
The Rusty team will keep you updated on the progress of your order. Just get in touch if you have any questions.
Q4. Can I collect my item from a store?
We do not have a physical store in the UAE/Middle East, but get in touch and we can discuss the best way for you to receive your board.
Q5. Do you ship internationally?
Yes, we can. If you have an international shipping requirement we can help, so get in touch. Please note your local market pricing will be applied and may differ from the online Rusty Surfboards pricing. There are also locations outside of our jurisdiction, so please check first if you are not sure.
Q6. Can I change my delivery address after my order is placed?
Once your order has been finalised and the order has been shipped we recommend getting in touch with us as soon as possible to see if your shipment can be amended.
Q7. Will I have to sign for my delivery?
Depend on the delivery method, may require a signature on delivery. Please ensure you provide your mobile or landline (work) contact details to help with the delivery. Any costs associated with re-delivery or storage fees resulting from a missed delivery are the responsibility of the receiver.
Q8. What if I am not at home when my order arrives?
Please ensure you provide your mobile or landline (work) contact details to help us connect with you. Any costs associated with re-delivery or storage fees resulting from a missed delivery are the responsibility of the receiver.
Q9. Will clothing be shipped?
Clothing is free delivery and will go via emirates post. Delivery times are as per organisation.
SHIPPING POLICY
- Online surfboard orders must have full and accurate customer delivery address details and contact mobile number. It is the customer's responsibility to provide the correct address details at checkout.
- Include any specific delivery instructions to help with the delivery.
- Please open and inspect your surfboard parcel and board in front of the delivery person to ensure any damage is witnessed.
- Please take photos of any damage to the surfboard and the parcel.
- Report the damage to us immediately (See returns page)
DELIVIERY (Non boards)
Our clothing and accessories will be sent with Emirates Post and is free of charge. Please expect 3-5 working days from payment to delivery.
If you are unable to select your location for delivery, please contact us to assist.
Multiple orders may result in multiple postings to the cardholder’s monthly statement.
If you wish to purchase in bulk, get in touch.
For all questions, advice and support get in touch by starting a chat or send us an email at online@rustysurfboards.me
FAQ
PURCHASING
Q1. What currency will I pay in?
United Arab Emirates Dirhams
Q2. Is your website secure?
Yes, of course. We use Shopify payments to process our credit card transactions which is PCI DSS compliant. The payment card industry data security standard (PCI DSS) is an information security standard for organisations that handle credit card and debit card information. This level of security is processed under the same standards as banks security.
Q3. What payment methods can I use?
We accept:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
If you are having trouble processing a single payment connect to the support team.
Q4. Can I pay using split payments?
Yes, we offer a split payments service. Once you have decided what model you would like to order please send us an email to request the split payments option at online@rustysurfboards.me
You will have 45 days from the board completion to finalise payment, otherwise the transaction will be cancelled. But rest assured, we will contact you before it gets to that point.
We are always ready to answer any further questions regarding the split payments service.
Q5. Can I pay a deposit to start the manufacturing of my board and then pay the remaining balance when the board is completed?
Yes, you can. The deposit is non-refundable once the manufacturing process has started. Please follow instructions in previous question.
For all questions, advice and support get in touch by starting a chat or send us an email at online@rustysurfboards.me
SHOPPING
Q6. Where can I buy Rusty Surfboards?
You can only purchase Rusty Surfboards ONLINE from this Official Rusty Surfboards ME website if you are based in UAE, Middle East, Turkey or Russia.
Q7. Can I buy Rusty Surfboards in-store?
You can only purchase ONLINE.
Q8. I am not sure what surfboard model will best suit my surfing needs or ability. What should I do?
We have a team of professionals who help surfers every day to find that magic sled. So where you are new to the sport or you are a seasoned pro we can help. If you don't find what you are looking for, no problem, we can build you a custom. Connect to a Rusty Professional via chat or email.
Q9. Do you have a board volume guide, what size board should I order?
Yes, we have a volume recommendations guide on every surfboard product page. We understand this selection process can be a challenge, so speak to a professional in our team. They can help advise you on volume, dimensions, models, specifications to suit your skill level, waves you are riding and any other special requirements.
Q10. What surfboard constructions do you offer?
- PU
- EPS
- Epoly
- Torsion Spring
If you would like to discuss what construction will best suit your requirements reach out to one of our professionals.
Q11. Do you offer an environmentally friendly blank option?
Yes, Torsion Spring is 100% eco-board certified. So you can order the latest high-performance surfboards that have much less of an environmental impact.
Q12. Can I add extra fin plugs to my custom board so I can ride it as a thruster or a quad?
Yes, you can have a 5 fin setup on the majority of the surfboard models.
Q13. Do you have a custom spray examples list?
Yes, we have a catalogue of sprays and patterns you can choose from. Just let us know if this is of interest to you.
Q14. Can I have carbon patches or strips added to my board?
Yes, you can. Many of our board models have carbon as standard, but you can request extra carbon.
Q15. Do you offer a polished gloss finish to my custom board?
Yes, you can request a polished gloss finish. We offer other finishes to custom boards.
Q16. Can I have S-Cloth placed on my custom board?
Yes, S-Cloth is available and can be placed on all custom orders.
Q17. Do you offer channels bottoms on custom boards?
Channels are available. You will need to speak to the shaper for guidance with your requirement.
Q18. I have videos of me surfing, can I upload this content to help the shaper understand my ability and the waves I am surfing?
Yes, if you follow the custom board builder form you can upload two videos and at the end. Click the CUSTOM tab at the top of the page.
Q19. Can I view a product before purchasing?
Possibly. Just reach out and we can let you know what boards are available for you to preview - online@rustysurfboards.me, or start a chat
Q20. When do you add new products to the website?
We are constantly producing new boards and models so ensure you subscribe to our newsletter, follow us on social media and constantly check our website. You can always chat with us.
For all questions, advice and support get in touch by starting a chat or send us an email at online@rustysurfboards.me